Frequently Asked Questions

Everything you need to know about our premium audio gear and services.

What is the standard shipping time for hardware orders?

Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

Are your digital sample packs royalty-free?

Yes, all sample packs purchased from Vox Samples are 100% royalty-free for use in both personal and commercial music productions.

What is your return policy for electronic equipment?

We offer a 30-day return policy for unopened and unused hardware. Please note that digital software and sample packs are non-refundable once downloaded.

Do you offer technical support for plugin installation?

Absolutely. Our technical team is available via email to assist you with installation, licensing, and compatibility issues across all major DAWs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How do I access my digital downloads after purchase?

Immediately after payment, you will receive an email with a secure download link. You can also access your files anytime through your account dashboard on our website.